❓ Frequently Asked Questions

CelebrationApp Pro is a Shopify app that adds delightful celebration effects (confetti, animations, sounds) to your online store. Choose from 35+ pre-designed templates and celebrate key customer moments like adding to cart, completing checkout, or reaching purchase milestones.

Yes! Our Free plan includes 3 templates, 100 celebrations per month, and the add-to-cart trigger. It's perfect for testing the app and small stores. No credit card required.

Installation takes less than 5 minutes! Simply install the app from the Shopify App Store, choose a template, and you're ready to celebrate. No coding or technical knowledge required.

No! Celebration App Pro is extremely lightweight (less than 15KB) and loads asynchronously so it never blocks your page load. We also automatically detect slow devices and adjust or disable animations to ensure optimal performance.

Free ($0): 3 templates, 100 celebrations/month, add-to-cart trigger only
Starter ($9.99): 10 templates, 1,000 celebrations/month, all triggers, A/B testing
Professional ($29.99): Unlimited templates, 5,000 celebrations/month, priority support, API access
Unlimited ($49.99): Unlimited celebrations, white-label, dedicated manager, 99.9% SLA

Yes! All paid plans (Starter, Professional, Unlimited) include a 7-day free trial. No credit card required to start. You can cancel anytime during the trial period with no charges.

Absolutely! You can upgrade or downgrade your plan at any time from your dashboard. Changes take effect immediately, and we prorate any charges fairly.

Celebrations will automatically pause until the next billing cycle. You can upgrade your plan at any time to get more celebrations immediately. We'll send you notifications when you're approaching your limit.

35+ templates across categories: Universal (Classic), Seasonal (Summer, Fall, Spring), Holidays (Halloween, Valentine's, Easter, Thanksgiving, Christmas), Business Types (Cannabis, Gaming, Luxury, Food, Fitness, Beauty, Fashion, Pets, Automotive, Music, Books, Coffee, Travel), Special Occasions (Birthday, Wedding, Graduation), Sale Events (Black Friday, Cyber Monday, Clearance), and Lifestyle (Zen, Retro, Minimalist, Crypto/NFT).

Yes! You can customize colors, emojis, messages, sounds, animation speed, duration, intensity, and position. Professional plan users can create unlimited fully custom templates from scratch.

6 triggers: Add to Cart (all plans), Checkout, Thank You Page, First Visit, Cart Value Milestones (customizable: $25, $50, $100+), and Quick View (paid plans only).

Yes! 5 built-in sounds: chime, powerup, party, achievement, and milestone. You can enable/disable sounds, control volume (0-100%), and the app automatically respects user device preferences (won't play if device is muted).

Yes! A/B testing is available on Starter plan and above. Test different templates, messages, emojis, or timings. The app tracks performance and determines statistical winners automatically.

All Shopify themes! For Shopify 2.0 themes, we use Theme Extensions (recommended). For older themes, we use automatic Script Tag injection. Both methods work seamlessly with no code changes required.

Yes! Celebrations are fully optimized for mobile devices. You can set device-specific settings (different intensity/duration for mobile vs desktop) and enable "Disable on slow devices" for optimal performance.

Yes! CelebrationApp Pro works with all Shopify themes including custom-coded themes. Installation is automatic regardless of theme type.

Yes! Full API access is included with Professional and Unlimited plans. Use our REST API to trigger celebrations programmatically, manage templates, access analytics, and build custom integrations.

Track celebration count, conversion rates, revenue attribution, template performance comparisons, and A/B test results. Basic analytics on Free plan, Advanced on Starter, Premium on Professional/Unlimited.

Yes! CelebrationApp Pro is fully GDPR compliant. We support data export, customer data deletion, and shop data redaction via Shopify webhooks. See our Privacy Policy for details.

Free & Starter: Email support (48-hour response time)
Professional & Unlimited: 24/7 priority support (4-hour response time)
Unlimited: Dedicated account manager

Email us at info@celebrationapp.pro or use the support chat in your dashboard. Professional/Unlimited users get priority 24/7 support.

Absolutely! We love hearing from our users. Submit feature requests via email or in-app feedback. Professional and Unlimited plan users get priority consideration for feature requests.